Privacy Policy

Our Company's Mission

Our travel company is dedicated to providing exceptional travel services for international visitors in China. We strive to create unforgettable travel experiences while ensuring the highest level of privacy and security for our customers. Our commitment to privacy is an integral part of our business philosophy, and we are dedicated to safeguarding the personal information of every user who engages with our platform.

Collection of Personal Information

When you use our platform, personal information is collected through multiple means, both from your direct actions and our automated processes.

Data Generated from User Actions

  • Account Creation: When you create an account on our platform, we collect your full name, email address, and a chosen password. This information is crucial for us to identify you, provide personalized services, and communicate with you regarding your bookings and travel plans.
  • Trip Booking: As you book a tour, we gather details such as your travel dates, preferred destinations, the number of travelers in your party, and any special requests (e.g., dietary restrictions, accessibility needs). Additionally, we collect payment information, which may include credit card details or other payment method information, to process your transactions securely.
  • Customer Service Interactions: If you contact our customer service team via email, chat, or phone, the content of your communication, including your name, contact details, and the nature of your inquiry, is recorded. This helps us resolve your issues effectively and improve our service quality.
  • Review and Rating Submissions: When you leave a review or rating for a tour you've experienced, we collect your name, the review text, and the rating you've given. This data is used to help other travelers make informed decisions and also to evaluate the performance of our tours and services.

Automatically Collected Data

As you interact with our platform, we automatically collect certain information:

  • Device and Browser Information: We record details about the device you use to access our platform, such as the device type (e.g., smartphone, tablet, desktop), operating system, and browser type. This helps us optimize the user experience and ensure compatibility across different devices.
  • IP Address: Your IP address is collected to identify your general location, which can be useful for providing location - based services, such as suggesting nearby attractions or handling any security - related issues.
  • Website Interaction Data: We track the pages you visit on our website, the links you click, and the time you spend on each page. This data allows us to analyze user behavior, understand which parts of our website are most popular, and improve the navigation and content of our platform.
  • Cookies and Similar Technologies: We use cookies and other tracking technologies to remember your preferences, such as language settings, and to analyze how you use our site. Cookies also enable us to provide personalized advertising and content based on your browsing history.

Ensuring Data Security

We are committed to ensuring the security of the data we collect. To safeguard your personal information, we implement the following measures:

  • Encryption: All sensitive data, including payment information and login credentials, is encrypted during transmission and storage. We use industry - standard encryption protocols, such as SSL/TLS, to protect data from being intercepted by unauthorized parties.
  • Access Controls: Only authorized employees and contractors have access to your personal information. We enforce strict access controls based on job roles and responsibilities, and all individuals with access are required to sign confidentiality agreements.
  • Data Backup: Regular backups of your data are performed and stored in secure, off - site locations. This ensures that in the event of any data loss or system failure, we can quickly restore your information.
  • Security Audits: We conduct regular security audits and vulnerability assessments of our systems to identify and address any potential security risks. These audits help us stay ahead of emerging threats and maintain the integrity of your data.

Protection of Personal Information

We take the security of your personal information very seriously. In addition to the measures mentioned above in data collection, we implement a variety of security measures to protect against unauthorized access, disclosure, alteration, or destruction of your data. Our security measures include, but are not limited to, secure server infrastructure, encryption of sensitive data, and strict access controls for our employees and contractors.

We regularly review and update our security procedures to ensure they are up - to - date and effective. Additionally, we train our staff on data protection best practices to ensure that your information is handled with the utmost care and confidentiality.

Sharing of Personal Information

In some cases, we may need to share your personal information with third parties to comply with legal requirements or to provide you with the services you have requested. For example, we may share information with relevant government authorities to meet visa application or immigration requirements. We may also share information with our service providers, such as payment processors and accommodation partners, who assist us in delivering our services.

When we share your information with third parties, we ensure that they are bound by strict confidentiality and data protection obligations. We only share the minimum amount of information necessary for the specific purpose, and we take steps to ensure that your information is protected during the sharing process.

By using our platform, you consent to the collection, use, and sharing of your personal information as described in this privacy policy. If you have any questions or concerns about our privacy practices, please feel free to contact us at [email protected].